Need help with something not covered here? Email info@ctrlaltgo.ca and we’ll get back to you.
Buying and unlocking
Is the game free?
Act I is free to play. A one-time purchase unlocks Acts II and III and every locked weapon, mod and charm in the shops. There are no ads and no subscriptions.
How much is the full game?
It’s $9.99 US. The App Store shows the price in your local currency before you buy.
Do I lose my progress when I unlock the full game?
No. Your save carries straight on into Act II.
I bought the full game but it’s locked on my new device. What do I do?
Make sure you’re signed in to the App Store with the Apple Account you bought it with. Then open the pause menu, choose Options, and tap Restore Purchases. You can also tap Restore Purchases at the bottom of the unlock screen.
Can I get a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
Saves
How do I save?
The game autosaves as you play, and you can save to one of three slots at any junction box.
Will my saves move to my other iPhone or iPad?
Yes, if you’re signed in to Game Center and iCloud with the same Apple Account on both devices, and iCloud Drive is turned on. The game keeps the newest save.
I deleted the game. Are my saves gone?
If iCloud saves were on, they come back when you reinstall and sign in to Game Center. If not, saves stored only on the device are removed along with the game.
Playing
Which devices does it run on?
iPhone and iPad with iOS or iPadOS 18 or later.
Do I need an internet connection?
No. The game plays fully offline. You only need a connection to buy or restore the full game, and to sync saves and achievements.
Can I use a controller?
Yes. Most Bluetooth controllers that work with iPhone and iPad are supported, and the on-screen button prompts change to match your controller.
Battles are too hard (or too easy). Can I change that?
Yes. In Options you can pick Story, Normal or Hard difficulty at any time. Battles also have an Auto button and a speed button (1×, 2× or 4×) at the top right of the screen.
What’s the load meter under each enemy?
Every enemy is weak to some kinds of power. Each weak hit adds a pip to its load meter. Fill the meter and the enemy shorts out: it loses its turns and takes extra damage. Once you find a weakness, the game remembers it for that enemy.
A party member is knocked out. How do I revive them?
In battle, use Smelling Salts or a reviving skill. After a battle you win, anyone who was knocked out gets back up with 1 HP. Junction boxes restore the whole party.
Is there anything after the ending?
Yes. Once you’ve seen an ending you can start New Game+, which keeps your party’s levels, gear and money. There are three endings, shaped by the choices you make.
Accessibility
What accessibility options are there?
In Options you’ll find:
- three text sizes and a high-contrast interface;
- adjustable text speed and dialogue that moves on by itself;
- settings to turn off screen shake, flashing effects, depth of field and vibration;
- tutorial tips you can switch off;
- keyboard controls you can remap.
Battles can also be sped up or set to Auto.
Achievements
Does the game have achievements?
Yes, through Game Center. Sign in to Game Center in your device’s Settings to earn them.
Other questions
Which languages is the game in?
English.
How do I report a bug?
Email info@ctrlaltgo.ca with your device model, its iOS version, and what happened just before the problem. A screenshot helps.
Privacy
Grid of Souls doesn’t collect any personal information. See our privacy policy for details.